All purchased items on My NexoPOS Platform are subject to a unique license that must be used within a project. A license can only be used once at a time. If the license is used in a staging environment, before moving to production, that license should be deactivated. One project can have multiple licenses for the same product, but one license cannot be used on two different projects.
The user is responsible for enabling and disabling his licenses on his server. In case the server where licenses are activated goes down and is therefore inaccessible for the user, we can proceed to deactivation from our end. However, abusive deactivation requests regarding a single license will be rejected.
One year of support is included in every purchase. This also includes having access to updates. The customer should clearly indicate for which project he request support. The support from one project cannot be transferred to another project or to another user on the platform.
After every purchase of NexoPOS 4.x, a free installation service is granted to the customer. Afterward, under extended support, My NexoPOS Platform team is available to help on the following tasks :
For each of our interventions, we clearly describe what was possibly the issue and how the user can prevent solving it in the future. The customer cannot abusively request support regarding the same matter if it occurs because of his action.
Every purchase module (app) purchase is likely to be refunded. However, My NexoPOS Platform credit cannot be refunded. On every refund, the user balance is updated accordingly. Here are the reasons for which a refund can be granted :
Here are the reasons why the refund can't be granted :
One of the following actions from the users might lead to immediate action from the platform which can suspect temporary or permanently a user account. Here are the prohibited behaviors :